Terms of Service

1. Acceptance

By creating a Nexora account or downloading Nexora Unified you agree to these Terms of Service. If you do not agree, do not use the service. These Terms are effective from the date you first sign in or install the app.

2. The service

Nexora is a desktop trading-assistance application (Nexora Unified) plus a web dashboard (nexorahft.com) that monitors and controls your Nexora Unified instance remotely. Trading execution always happens locally on your PC, against your broker, using your MetaTrader 5 account. Nexora never receives or stores your broker credentials.

3. Eligibility

• You must be at least 18 years old.
• You must be legally allowed to trade financial instruments in your country.
• You must operate with brokers that are regulated in your jurisdiction.

4. Account & trial

Every new account receives a 7-day free trial with full access. After the trial, an active subscription is required to keep using Nexora Unified, downloads, and remote-control features.

• One trial per email — duplicates are detected and refused
• You receive a unique Nexora ID (00001 – 10000)
• Your license is bound to one PC via a hardware fingerprint; changing PC requires re-activation

5. Subscription, billing & refunds

5.1 Plans

Plans, prices, and features are listed on /pricing. We may change plans with 30 days notice; existing paid periods are honored at the original price.

5.2 Billing

• Payments are processed by Stripe. We never see your card
• Recurring renewals charge automatically until cancellation
• Cancel any time from /dashboard/billing — access continues until the end of the paid period

5.3 Refunds

Within the first 14 days of your first paid period we refund in full on request. After that, partial refunds are evaluated case-by-case (broker outage, prolonged service downtime, etc.).

6. Acceptable use

You agree NOT to:

• Reverse-engineer, modify, or redistribute Nexora Unified
• Resell access or share your license with others
• Use Nexora to trade on behalf of clients without proper licensing
• Interfere with the service infrastructure (DDoS, scraping at scale, etc.)
• Use the service for money laundering, fraud, or any illegal activity
• Impersonate another user or attempt to access another user’s account

Violations result in immediate termination without refund and possible legal action.

7. No financial advice

Nexora is a trading tool, not a financial advisor. Nothing the software displays or executes constitutes investment advice. You make every trade decision on your own account and at your own risk. See our Risk Disclaimer.

8. Intellectual property

Nexora owns all rights to the software, branding, source code, signal models, and documentation. You receive a non-exclusive, non-transferable, revocable license to use the service while your subscription is active.

9. Service availability

We target 99.5% uptime for the web dashboard (excluding scheduled maintenance announced 48h in advance). Local Nexora Unified continues to function without internet for up to 48 hours via offline license cache.

10. Limitation of liability

To the maximum extent allowed by law, Nexora’s total liability for any claim related to the service is capped at the total fees you paid in the 12 months preceding the event giving rise to the claim. We are not liable for trading losses, broker errors, missed opportunities, or third-party service outages.

11. Termination

• By you: cancel your subscription any time from the dashboard. Your account is closed 90 days after the paid period ends
• By us: we may suspend or terminate accounts that violate these Terms, after a 7-day cure period for non-critical violations and immediately for severe ones

12. Changes to these Terms

We may update these Terms from time to time. Material changes are communicated by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the new Terms.

13. Governing law

These Terms are governed by the laws of Spain. Disputes are subject to the exclusive jurisdiction of the courts of Madrid, except where mandatory consumer-protection law gives you a right to your local jurisdiction.

14. Contact

For questions about these Terms write to legal@nexorahft.com.